Concierge apps need a mix of bots and humans, says Haptik CEO Aakrit Vaish
A number of personal assistant apps such as Goodservice, Helpchat, Haptik, Niki.ai and MagicX have attracted investors in recent months. These chat-based concierge services providers are increasingly depending on artificial intelligence and are employing chat bots to reduce human intervention.
Haptik, which recently raised its Series B round of investment from Kalaari Capital and Times Internet, believes that chat concierge services can work only with a mixture of humans and bots, rather than a complete dependence on one.
In an interaction with Techcircle, Haptik co-founder and CEO Aakrit Vaish talks about how it plans to make money, the future of bots and the possibility of one app replacing multiple apps.
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