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In e-com, electronics tops ‘returned goods’ list; A peek at other reverse logistics nuggets

Thursday, August 16, 2012 | More »

For any e-tailer operating in India (or across the globe, for that matter), returned merchandise is essentially one pain point that is bound to increase operational costs but must be endured to earn customer loyalty. While most e-commerce firms have a 30-day return policy nowadays, the fine print is...