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Posts Tagged ‘ Freshdesk Inc. ’

Freshdesk launches CRM solution for SMB sales teams

Wednesday, June 22, 2016 | More »

Girish Mathrubootham
San Francisco- and Chennai-headquartered cloud-based customer service software provider Freshdesk Inc has launched a customer relationship management (CRM) solution designed for corporate sales teams. The product, Freshsales, will feature sales functions including lead, deal and account management; ...

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Freshdesk acquires social media analytics startup Airwoot

San Francisco- and Chennai-headquartered cloud-based customer service software provider Freshdesk Inc has acquired Faridabad-based Memeticlabs Technologies Pvt Ltd that operates social media listening and analytics platform Airwoot for an undisclosed amount, marking its fifth acquisition to date. ...

14 April, 2016 | More »

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Freshdesk adds in-app real-time customer support with Hotline

San Francisco- and Chennai-based Freshdesk Inc’s acquisition of Konotor has borne fruit with the cloud-based customer support software company coming out with an in-app customer support service. The in-app, real-time messaging service, named Hotline, will help mobile-first businesses provide t...

25 February, 2016 | More »

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Freshdesk makes key appointments for North America, Europe operations

San Francisco- and Chennai-based cloud-based customer support software company Freshdesk Inc has appointed Arun Mani as managing director of its European operations and Bobby Jaffari as its vice president of sales for its North American operations. “We’re excited to welcome new leaders to our ex...

24 February, 2016 | More »

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Freshdesk acquires visual collaboration platform Framebench

San Francisco- and Chennai-based cloud-based customer support software Freshdesk Inc has acquired Pune-based visual collaboration platform Framebench for an undisclosed sum. As part of the transaction, the Framebench team will join Freshdesk’s office at Chennai. “While we’re not accept...

23 February, 2016 | More »

Girish Matrubootham, CEO, Freshdesk

Private unicorn’s no big deal, challenge is to be a public unicorn: Freshdesk’s CEO

The year 2016 will be a year for scaling up, according to Girish Mathrubootham, CEO of Freshdesk Inc. The San Francisco- and Chennai-based provider of SaaS-based customer support platform for enterprises also intends to set up its first European base. In an interview with Techcircle.in, Girish Mathr...

8 February, 2016 | More »

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Freshdesk acquires Konotor for in-app customer support play

Tiger Global Management-backed Freshdesk Inc has acquired in-app customer support platform Konotor for an undisclosed amount. Konotor allows businesses to talk to their mobile app users by creating a chat inbox inside the app. “Mobile-­first companies face a unique set of challenges in customer s...

16 December, 2015 | More »

Nishant Rao

Freshdesk appoints LinkedIn India MD Nishant Rao as COO

Tiger Global Management-backed Freshdesk Inc, which provides a SaaS-based customer support platform for enterprises, has named LinkedIn India MD Nishant Rao as chief operating officer. In his role as COO, Rao will be responsible for all non-R&D aspects of Freshdesk’s operations, the company sa...

20 October, 2015 | More »

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Freshdesk acquires social recommendation platform Frilp

Freshdesk, which provides a SaaS-based customer support platform for enterprises, has acquired social recommendations platform Frilp. Once integrated into its offering, Freshdesk can offer Frilp as a value addition to its customers who can in turn enhance interaction with their customers with the a...

5 October, 2015 | More »

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Freshdesk acquires video chat platform 1Click.io

Tiger Global Management-backed Freshdesk, which provides a SaaS-based customer support platform for enterprises, has acquired video chat software 1Click.io for an undisclosed amount. This acquisition enhances the real time chat capabilities of Freshdesk, which is run by FreshDesk Technologies Pvt Lt...

18 August, 2015 | More »

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