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Posts Tagged ‘ Freshdesk Inc. ’

Freshdesk raises $55 mn from Sequoia, Accel Partners

Tuesday, November 1, 2016 | More »

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Freshdesk Inc., which provides cloud-based customer engagement software, has raised $55 million (Rs 366 crore) in its Series F funding round led by Sequoia Capital India and existing investor Accel Partners. The company will use the money for launching new products and global expansion, it said in a...

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Freshdesk buys former Google execs’ social chat platform Chatimity

San Francisco- and Chennai-based Freshdesk Inc, which provides cloud-based customer engagement software, has acquired Chatimity Software Pvt. Ltd, a social chat platform that uses artificial intelligence (AI) and chatbot technology. Financial details of the transaction were not disclosed. “With th...

18 October, 2016 | More »

Girish Mathrubootham

Freshdesk launches CRM solution for SMB sales teams

San Francisco- and Chennai-headquartered cloud-based customer service software provider Freshdesk Inc has launched a customer relationship management (CRM) solution designed for corporate sales teams. The product, Freshsales, will feature sales functions including lead, deal and account management; ...

22 June, 2016 | More »

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Freshdesk acquires social media analytics startup Airwoot

San Francisco- and Chennai-headquartered cloud-based customer service software provider Freshdesk Inc has acquired Faridabad-based Memeticlabs Technologies Pvt Ltd that operates social media listening and analytics platform Airwoot for an undisclosed amount, marking its fifth acquisition to date. ...

14 April, 2016 | More »

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Freshdesk adds in-app real-time customer support with Hotline

San Francisco- and Chennai-based Freshdesk Inc’s acquisition of Konotor has borne fruit with the cloud-based customer support software company coming out with an in-app customer support service. The in-app, real-time messaging service, named Hotline, will help mobile-first businesses provide t...

25 February, 2016 | More »

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Freshdesk makes key appointments for North America, Europe operations

San Francisco- and Chennai-based cloud-based customer support software company Freshdesk Inc has appointed Arun Mani as managing director of its European operations and Bobby Jaffari as its vice president of sales for its North American operations. “We’re excited to welcome new leaders to our ex...

24 February, 2016 | More »

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Freshdesk acquires visual collaboration platform Framebench

San Francisco- and Chennai-based cloud-based customer support software Freshdesk Inc has acquired Pune-based visual collaboration platform Framebench for an undisclosed sum. As part of the transaction, the Framebench team will join Freshdesk’s office at Chennai. “While we’re not accept...

23 February, 2016 | More »

Girish Matrubootham, CEO, Freshdesk

Private unicorn’s no big deal, challenge is to be a public unicorn: Freshdesk’s CEO

The year 2016 will be a year for scaling up, according to Girish Mathrubootham, CEO of Freshdesk Inc. The San Francisco- and Chennai-based provider of SaaS-based customer support platform for enterprises also intends to set up its first European base. In an interview with Techcircle.in, Girish Mathr...

8 February, 2016 | More »

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Freshdesk acquires Konotor for in-app customer support play

Tiger Global Management-backed Freshdesk Inc has acquired in-app customer support platform Konotor for an undisclosed amount. Konotor allows businesses to talk to their mobile app users by creating a chat inbox inside the app. “Mobile-­first companies face a unique set of challenges in customer s...

16 December, 2015 | More »

Nishant Rao

Freshdesk appoints LinkedIn India MD Nishant Rao as COO

Tiger Global Management-backed Freshdesk Inc, which provides a SaaS-based customer support platform for enterprises, has named LinkedIn India MD Nishant Rao as chief operating officer. In his role as COO, Rao will be responsible for all non-R&D aspects of Freshdesk’s operations, the company sa...

20 October, 2015 | More »

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