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Posts Tagged ‘ Freshdesk Inc. ’

Private unicorn’s no big deal, challenge is to be a public unicorn: Freshdesk’s CEO

Monday, February 8, 2016 | More »

Girish Matrubootham, CEO, Freshdesk
The year 2016 will be a year for scaling up, according to Girish Mathrubootham, CEO of Freshdesk Inc. The San Francisco- and Chennai-based provider of SaaS-based customer support platform for enterprises also intends to set up its first European base. In an interview with Techcircle.in, Girish Mathr...

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Freshdesk acquires Konotor for in-app customer support play

Tiger Global Management-backed Freshdesk Inc has acquired in-app customer support platform Konotor for an undisclosed amount. Konotor allows businesses to talk to their mobile app users by creating a chat inbox inside the app. “Mobile-­first companies face a unique set of challenges in customer s...

16 December, 2015 | More »

Nishant Rao

Freshdesk appoints LinkedIn India MD Nishant Rao as COO

Tiger Global Management-backed Freshdesk Inc, which provides a SaaS-based customer support platform for enterprises, has named LinkedIn India MD Nishant Rao as chief operating officer. In his role as COO, Rao will be responsible for all non-R&D aspects of Freshdesk’s operations, the company sa...

20 October, 2015 | More »

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Freshdesk acquires social recommendation platform Frilp

Freshdesk, which provides a SaaS-based customer support platform for enterprises, has acquired social recommendations platform Frilp. Once integrated into its offering, Freshdesk can offer Frilp as a value addition to its customers who can in turn enhance interaction with their customers with the a...

5 October, 2015 | More »

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Freshdesk acquires video chat platform 1Click.io

Tiger Global Management-backed Freshdesk, which provides a SaaS-based customer support platform for enterprises, has acquired video chat software 1Click.io for an undisclosed amount. This acquisition enhances the real time chat capabilities of Freshdesk, which is run by FreshDesk Technologies Pvt Lt...

18 August, 2015 | More »

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Freshdesk raises $50M in Series E funding from Tiger Global, Accel & Google Capital

Chennai- and US-based Freshdesk Inc, a provider of SaaS-based customer support platform for enterprises, has raised $50 million (Rs 314 crore) in Series E round of funding from its three existing investors. Tiger Global led the investment with Accel Partners and Google Capital also participating in ...

20 April, 2015 | More »

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Freshdesk raises $31M in Series D funding from Tiger Global, Accel Partners, Google Capital

Chennai- and US-based Freshdesk Inc, a provider of SaaS-based customer support platform for enterprises, has secured $31 million in a Series D round of funding led by existing investor Tiger Global Management. The round also saw participation from another existing investor Accel Partners and new i...

12 June, 2014 | More »

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Freshdesk Arcade ‘gamifies’ customer support for better engagement, enhanced efficiency

Freshdesk Inc., a SaaS-based customer support platform, has launched Freshdesk Arcade, a new ‘gamification’ feature that enables companies to turn their customer support into a game to better engage help desk agents. Once the gamification is done, every support ticket becomes a chance for the ag...

18 September, 2012 | More »

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Techcircle SaaS Forum 2012 announces top 10 SaaS startups in India

If there is one area within the new-age technology that is red hot right now, it is software-as-a-service or SaaS – both in terms of startup activity and as a tool for entrepreneurs to build a low-cost business from scratch. Techcircle.in has come up with a listing of India’s top 10 emerging Saa...

31 August, 2012 | More »