eTechies.in, an online and onsite technical support provider for desktops, laptops, printers and other digital peripherals, has raised $2 million from Inventus Capital in a series A funding round.
Techcircle.in had first reported in December last year that eTechies was close to raising its first institutional round of funding.
In November 2010, eTechies had raised an undisclosed angel round from Rajan Anandan and also got Jaspreet Bindra, head of Microsoft's Entertainment & Devices Division in India, on its board of directors. Anandan, currently MD of Google India, made the investment in his personal capacity as an angel investor.
As a part of the deal, John Dougery and Parag Dhol of Inventus Capital will join the board of eTechies.
"We look forward to working closely with the team to create a pan-India branded service/repair company for the underserved consumer/SMB segment," said Parag Dhol.
"While the consumers and SMBs so far had to rely upon the disorganised service providers offering limited tech support and without the surety of timely, professional services, eTechies offers cost-effective, end-to-end services, support and repair. The investment from Inventus will further enable us to rapidly grow the service boundaries, add the right technology and attract the best talent to realise our goals," said Rohit Chaudhary, co-founder & CEO of eTechies.
The Gurgaon-based start-up had been looking to raise funds to go pan-India with new centres in Bangalore, Pune, Mumbai, Chennai and Hyderabad besides expanding its call centre.
The start-up currently employs around 70 people, around one-third of whom are engineers on the field who undertake 130-140 service tickets per day in New Delhi alone. Overall, eTechies receives 800-1,000 laptop repair requests per month and 40 per cent of its 5,500 customers are SOHOs (small office/home office).